Do things fall through the cracks?
There are many cases that are handled in a business and there is a great risk that things will fall through the cracks. Having good structure, processes and control can be difficult, and the absence of good IT support can lead to major consequences.
Poor IT support for case management risks contributing to:
Lack of reporting of events
If it is too difficult, employees will simply stop reporting incidents. Hopefully, the problem that has arisen will be solved, but without documentation, the risk is high that you will experience the same problem again and again.
Inefficient operations
Poor case management can cause a halt in processes and make work messy. No one knows what they are expected to do and employees don't get access to what they need when they need it. It can cause long processing times, more manual work and extra energy to get control of the situation.
Lost development potential
Without good case management, it is difficult both to cope with daily work and to create effective improvement work. Unstructured case management can lead to lost information and incomplete or incorrect basis for important decisions.